Town Stars Terms & Conditions

Effective Date: 30-11-2023

​

Welcome to Town Stars, a thrilling mobile game developed and published by SHEBA JOY - FZCO, a distinguished Dubai-based company. At SHEBA JOY, we prioritize the protection of your privacy and the responsible handling of your personal data. This comprehensive Privacy Policy outlines how we collect, utilize, and secure your information while you enjoy the engaging experience of playing Town Stars.

If you are an individual located in the European Union (“EU Individual“), some additional terms and rights may apply to you, as detailed herein. SHEBA JOY - FZCO is the data controller in respect of the processing activities outlined in this Privacy Notice. Our registered office is DSO-THUB-1-D-FXD-G088, DUBAI, UAE. You can contact our representative in the European Union at: FAISAL AIDROS, Via S. Spaventa 42 , 64026 Roseto Degli Abruzzi (TE), Italy.

Please include the subject “GDPR-REP ID: [Your in-app ID]” on all correspondence. In addition, if you want to want to exercise your rights as a data subject, as described below, you can email us on: gdpr@shebajoy.com.

​

1.  Personal Data We Collect, Uses, and Legal Basis: 
    
   1.1 User Account Information: To facilitate account management and enhance personalized gaming experiences, we collect and process user account information such as usernames and email addresses. This processing is legally based on the necessity for the performance of our contract with you.
   1.2 In-Game Activity Data: We gather data related to in-game activities for statistical analysis, improving game features, and tailoring experiences to user preferences. All information used for analytics is anonymized, prioritizing your privacy.
   1.3 Device Information: In order to provide effective customer support, we may collect device-related information. This processing is grounded in our legitimate interest in delivering high-quality support services.
    

2. Use of Statistical Information and Analytics:
   Our utilization of statistical information and analytics aims to enhance game features, troubleshoot issues, and continually improve user experiences. All data leveraged for analytics is anonymized to uphold your privacy.
    

3. Sharing the Personal Data We Collect:
   SHEBA JOY strictly refrains from selling or renting your personal data. Trusted third-party service providers may, however, have access to your data for purposes such as analytics, cloud storage, and customer support. These providers are contractually obligated to uphold stringent data protection measures.
    

4. International Transfer:
   Your data may be transferred and processed in countries outside your jurisdiction. SHEBA JOY implements robust safeguards to ensure your data's security, aligning with the principles outlined in this Privacy Policy.
    

5. Security:
   While we steadfastly implement security measures to safeguard your data from unauthorized access, disclosure, alteration, and destruction, it's important to note that no method of transmission over the internet is entirely secure.
    

6. Your Rights:
   You possess the right to access, correct, or delete your personal data. Should you require assistance, feel free to contact us at townstars@shebajoy.com.
   Subject to applicable laws and specific exemptions, and contingent upon the nature of the processing activity we are engaged in, you hold specific rights regarding the Personal Data we possess about you, outlined as follows. We commit to investigating and resolving complaints and disputes, making every reasonable effort to promptly honor your requests to exercise your rights, and, in any case, within the timeframes stipulated by relevant data protection laws. We retain the right to request reasonable evidence verifying your identity before furnishing any information and/or complying with your requests, as detailed below.
   1. Right of Access: 
   You have the right to be informed about the Personal Data we collect concerning you and, in some instances, to receive communication of such Personal Data. A fee may be applicable in line with applicable law. Please note that we may not be able to fulfill all your information requests, and in such instances, we will strive to clarify the reasons.
   2. Right to Data Portability: 
   If processing is based on your consent or the performance of a contract, and it is conducted through automated means, you may have the entitlement to request (or have us request) a copy of the Personal Data you provided to us in a structured, commonly-used, and machine-readable format.
   3. Right to Correct Personal Data: Subject to limitations imposed by applicable law, you may request the updating, completion, correction, or deletion of inaccurate, incomplete, or outdated Personal Data.
   4. Deletion of Personal Data (“Right to Be Forgotten”): For EU Individuals, you can request the deletion of your Personal Data if: (i) it is no longer necessary for the original purpose of collection, (ii) our processing relied on your consent, and you have withdrawn it, (iii) you have successfully exercised your Right to Object (see below), (iv) the processing was unlawful, or (v) we are obligated to erase it for legal compliance. It's important to note that once information is deleted, it cannot be restored. To prevent further data collection, you should delete our Apps from your mobile devices and clear our cookies from any device where our Apps were used. Certain Personal Data may be retained for audit and record-keeping purposes or as allowed/required by applicable law.
   5. Right to Restrict Processing: For EU Individuals, you can request that we limit the processing of your Personal Data if: (i) its accuracy is contested, and you want processing limited until verification; (ii) processing is deemed unlawful, but you prefer not to erase the Personal Data; (iii) it is no longer required for the purposes it was collected, but we still need it for legal claims; (iv) you have exercised your Right to Object (below), and we are verifying our legitimate grounds for processing. We may continue to use your Personal Data after a restriction request under certain circumstances.
   6. Right to Object: For EU Individuals, you can object to any processing of your Personal Data based on our legitimate interests, should you believe that your fundamental rights and freedoms outweigh our legitimate interests. Upon objection, we have the opportunity to demonstrate compelling legitimate interests overriding your rights and freedoms.
   7. Withdrawal of Consent: You retain the right to withdraw your consent for any processing of your Personal Data previously authorized. Such withdrawal does not affect the lawfulness of processing before the withdrawal.
   8. Right to Lodge a Complaint with Your Local Supervisory Authority: For EU Individuals, you may have the right to file a complaint with the relevant supervisory data protection authority if you harbor concerns about how we process your Personal Data. However, we kindly request you attempt to resolve any issues with us first as a courtesy.
    

7. Data Retention:
   We retain your data for the duration necessary to provide game services and fulfill legal obligations.
    

8. Cookies and Similar Technologies:
   To enrich your gaming experience, we employ cookies and similar technologies. You can manage your preferences through your device settings.
    

9. Third-Party Applications and Services:
   While Town Stars may feature links to third-party websites or services, SHEBA JOY disclaims responsibility for their privacy practices. It is recommended to review their policies prior to providing personal data.
    

10. Communications:
    By engaging with Town Stars, you express consent to receive in-game communications and promotional materials. You retain the option to opt-out of promotional communications.
     

11. Children:
    Town Stars is not intended for individuals under the age of 4. We do not knowingly collect personal data from children.
     

12. Changes to the Privacy Notice:
    We may periodically update this Privacy Policy to reflect changes in our practices. It is advisable to review this page regularly for updates.
     

13. Comments and Questions:
Thank you for choosing Town Stars! If you have any comments or questions about this Privacy Notice or if you wish to exercise any of your legal rights as set out herein, please contact us at townstars@shebajoy.com